These Terms govern your use of memodis, operated by memodis GmbH ("memodis", "we"). By creating an account or otherwise using the service you accept these Terms. If you do not accept them, do not use the service.
Customer means the legal entity or individual that registers for the service.
Authorised Users means employees, contractors, and agents of the Customer who are permitted by the Customer to use the service.
Customer Data means all data - including personal data - that Customer or its Authorised Users submit to or generate through the service, including indexed source content and queries.
Service means the memodis web application, APIs (including MCP), Slack bot, CLI, and any related documentation.
Order means a written or electronic ordering document (including online checkout) that references these Terms.
You must be at least 18 years old and authorised to bind the Customer. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us promptly at security@memodis.com of any unauthorised use.
memodis provides a hosted service that indexes Customer-connected sources, builds a knowledge graph, and makes that graph available for retrieval to Authorised Users and Customer-authorised agents. Specific features available depend on the plan in the Order.
The service is in beta until 31 December 2026. During beta, features may change at short notice. We will give 14 days' notice of changes that materially reduce functionality.
Fees are set out in the Order. Unless stated otherwise:
memodis may suspend access if an undisputed invoice is more than 30 days overdue, after 7 days' written notice.
Customer retains all rights in Customer Data. Customer grants memodis a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, and display Customer Data solely to provide the service and to fulfil obligations under these Terms and the Order.
memodis will not:
On termination, Customer may export Customer Data for 30 days. After that, memodis will delete or anonymise Customer Data, except where retention is required by law (e.g. accounting under BAO § 132).
Customer and Authorised Users must not:
memodis retains all rights in the service, including software, documentation, design, and trademarks. Nothing in these Terms transfers any of those rights to the Customer beyond the limited right to use the service as described.
If Customer or its Authorised Users provide feedback, memodis may use that feedback for any purpose without obligation. Customer represents that submitted feedback does not contain confidential information of third parties.
Each party will protect the other's Confidential Information using the same degree of care it uses for its own (no less than reasonable care), and will use it solely to perform under these Terms. This obligation survives termination for three years, and indefinitely for trade secrets.
memodis maintains the security measures described in the Privacy Policy § 10 and the Data Processing Agreement. The DPA is available at privacy@memodis.com and is incorporated by reference where personal data is processed by memodis on the Customer's behalf.
memodis targets 99.5% monthly uptime for the production service (excluding planned maintenance announced at least 48 hours in advance, and force-majeure events). Standard support is via email Mon–Fri 09:00–18:00 CET; Team and Scale plans include a shared Slack channel and a named contact respectively.
memodis warrants that it has the right to make the service available and that the service will perform materially as described in the documentation. Otherwise, the service is provided "as is". memodis disclaims to the extent permitted by law all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
memodis does not warrant that retrieval results are complete or accurate. Retrieval is a probabilistic process; results may be missing or incorrect, and Customer must not rely on memodis as the sole source of truth for safety-critical or legally-binding decisions.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data (subject to memodis's data-handling obligations), or business interruption - even if advised of the possibility.
Each party's total aggregate liability under these Terms for any twelve-month period is limited to the fees paid or payable by Customer to memodis in the twelve months preceding the event giving rise to liability. This limit does not apply to: (a) intentional misconduct or gross negligence; (b) breach of confidentiality; (c) violation of intellectual-property rights; (d) Customer's payment obligations; or (e) liability that cannot be limited under mandatory law.
memodis will defend Customer against third-party claims that the service, as provided by memodis and used as permitted, infringes EU IP rights, and will pay damages finally awarded - provided Customer notifies memodis promptly, lets memodis control the defence, and reasonably cooperates.
Customer will defend memodis against claims arising from Customer Data, Customer's use of the service in breach of these Terms, or Customer's violation of law.
These Terms apply for the term in the Order. Either party may terminate for material breach not cured within 30 days of written notice. memodis may terminate immediately for non-payment under § 4 or for breach of § 6 that creates an imminent security or legal risk. Sections that by their nature should survive termination do so (including 5 last paragraph, 7, 8, 11–13, 17–18).
We may update the service to add, remove, or change features. We may update these Terms; for material changes, we will give at least 30 days' notice via email and an in-app banner. Continued use of the service after the effective date constitutes acceptance. If you object to a material change, you may terminate before the effective date and receive a pro-rata refund of unused prepaid fees.
Customer represents that it is not located in, and will not export or re-export the service to, any country subject to EU, US, UK, or UN sanctions, and that it is not a sanctioned party.
Entire agreement. These Terms, the Order, the DPA, and any policies referenced constitute the entire agreement between the parties on this subject.
Assignment. Neither party may assign these Terms without the other's written consent, except in a merger, acquisition, or sale of substantially all assets.
No waiver. Failure to enforce a provision is not a waiver of that or any other provision.
Severability. If a provision is held invalid, the rest remains in effect.
Force majeure. Neither party is liable for delays caused by events beyond reasonable control.
Notices. Legal notices to memodis: legal@memodis.com. Notices to Customer go to the administrative contact on the Order.
These Terms are governed by Austrian law, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. Exclusive venue for disputes is the competent court for the 1st district of Vienna (Innere Stadt). Where Customer is a consumer under § 1 KSchG, the mandatory consumer-protection rules of the consumer's habitual residence apply, and the consumer may bring claims at the court of their domicile.
Where translations are published, the English version prevails in case of conflict. Questions: legal@memodis.com.